FAQ

Frequently Asked Questions

How long does shipping take?
Orders are usually shipped the same or next working day. Delivery time is 1–3 business days within the Netherlands.

Can I return or exchange a personalized item?
Unfortunately, no. Personalized products cannot be returned or exchanged 

What if my item arrives damaged or incorrect?
If your product is damaged or we made a mistake, please contact us within 24 hours of delivery so we can fix it immediately.

Can I pick up my order?
Yes , pickup is possible by appointment. Please contact us to arrange.

Do you ship internationally?
Yes, we ship worldwide. Delivery time depends on your location.