Privacy policy

Privacy Policy

At DRF, the privacy of all website users is our top priority. We guarantee that all personal information you provide to us is handled with the utmost care. As DRF processes personal data, including address details, we are legally required to enter into data processing agreements. Therefore, we have concluded formal agreements with all our partners to ensure compliance with applicable laws and regulations. Every party we work with meets these legal standards.

Personal Data

When you register as a customer on our website, DRF requests certain personal information. We will never share this information with third parties for commercial purposes. Your data is used solely to provide excellent service related to orders and information.

Your details are stored securely in our database for purposes such as:

  • Sending invoices and products

  • Providing updates and information about new products

  • Contacting you when necessary

DRF does not sell personal data. Personal information is only shared with third parties involved in fulfilling your order. All employees and partners are required to respect the confidentiality of your information.

Use of Cookies

Cookies are small pieces of data stored on your computer by your browser. DRF uses cookies to recognize you during future visits. These cookies allow us to collect information about the use of our services and to improve and tailor them to visitor preferences.

Our cookies do not store personally identifiable information. You may also configure your browser to refuse cookies while shopping. If you have questions about DRF’s privacy policy, please contact us. Our customer service team is available to help you access, modify, or request information about your data. Any changes to this Privacy Policy will be published on this page.

Order Information

When you place an order with DRF, we may securely store your details upon request. You can create a username and password to save your name, address, phone number, email address, shipping details, and payment information, so you do not need to re-enter them for future orders.

We require this information to process your order and keep you informed of its status. With your consent, we store personal and order data to make shopping and quotation requests as smooth as possible and to personalize your experience on our website.

Shipping

When you place an order, we ensure that your package is delivered to you. We use Sendcloud, a partner of PostNL, for our deliveries. To complete the delivery, it is necessary to share your name, address, and city with these shipping providers.

PostNL/Sendcloud will use this information solely to perform the delivery agreement. If these shipping companies engage subcontractors, your data may also be shared with them for this purpose.

Feedback | Guestbook | Promotions

Feedback and usage data from our website visitors help us further develop and improve our website. If you choose to write a review, you may decide whether to include your name or other personal details. We value the opinions of our visitors but reserve the right to publish only contributions that comply with our website terms.

If you participate in a contest or promotional campaign, we may request your name, address, and email address. This information is used exclusively to conduct the promotion, announce winners, and evaluate the effectiveness of our marketing efforts.