Refund policy
Cancellation / Returns
Not satisfied with your purchase? You have the right to cancel your order within 7 days after receiving it. After cancellation, you have an additional 7 days to return the product in its original, undamaged condition.
Once we have received the returned item(s), we will refund the purchase amount as soon as possible.
Personalized products cannot be returned or exchanged.
Please note: Return shipping costs are at your own expense.
Complaints / Damaged Items
Have you received a damaged item or do you have a complaint? We understand this is unpleasant for you and for us. We take full responsibility in such cases.
If something went wrong, please contact us as soon as possible. We will always do our best to find an appropriate solution. You can reach us by email or whatsapp, and together we will resolve the issue.
Exchanges
Exchanges are possible, but not free of charge due to shipping costs. When exchanging an item, you are responsible for both the return shipping costs and the shipping costs for the new item. Shipping fees are charged again for processing and delivery of the replacement product, which may make an exchange more expensive.
If the exchange is necessary due to an error on our part or a defective product, we will cover the costs.
Please note: Personalized products cannot be returned or exchanged.
Return Address (not a visiting address)
DRF Webshop
Kornhorst 84
7041 HL ’s-Heerenberg
The Netherlands