Returns & Refunds

We want you to be happy with your purchase. If you're not satisfied with a non personalized product, you can request a return within the timeframe below.

Returns

You have 7 days after receiving your order to let us know that you want to cancel your purchase and return the product.

After notifying us, you have an additional 7 days to send the product back.

Returned products must be in their original, undamaged condition.

Once we receive and inspect the returned item, we will process your refund as soon as possible.

Return shipping costs are your responsibility.

Personalized Products

Personalized products cannot be returned or exchanged, as they are made specifically for you.

This includes products customized with personal text, photos, artwork, or other requested personalization.

Damaged or Incorrect Items

Received a damaged or incorrect item? We're sorry about that.

Please contact us as soon as possible by email or WhatsApp and explain what happened. Photos of the item can help us resolve the issue quickly.

If the problem was caused by an error on our part or the product arrived defective, we will take responsibility and cover the necessary costs.

We'll work with you to find an appropriate solution.

Exchanges

Exchanges are possible, but they are not free of charge in normal circumstances.

For an exchange, you are responsible for:

• Return shipping costs for the original item
• Shipping costs for the replacement item

Shipping fees may therefore be charged again when processing and sending the replacement.

If the exchange is necessary because of an error on our part or a defective product, we will cover the costs.

Personalized products cannot be exchanged.

Return Address

Please note: this is a return address, not a visiting address.

DRF Webshop
Kornhorst 84
7041 HL ’s-Heerenberg
The Netherlands