Shipping policy

Shipping Policy

Orders must be paid for in advance and are processed once payment has been received.

If you pay using iDEAL or Klarna, the payment is usually visible to us immediately. Bank transfers may take a little longer to process.

Our parcels are delivered by PostNL or DHL, depending on the shipping service selected.

Ready made orders are usually processed and shipped within 1 business day.

Custom and personalized orders may require 3–5 business days for processing, depending on the request and complexity.

For orders within the Netherlands, delivery usually takes 1–3 business days after shipment.

We ship worldwide. Delivery times for international orders depend on the destination and shipping service selected.

Exceptions may apply due to unforeseen circumstances, carrier delays, or busy holiday periods.

Local pickup is available by appointment only.

Please contact us in advance to arrange a suitable collection time.

If you have a question about your order or delivery, please contact us:

Email: info@customgiftengrave.com

Website: https://customgiftengrave.com/