Terms of service

Terms of Service

OVERVIEW

This website is operated by DRF CustomGiftEngrave. Throughout the site, the terms “we,” “us,” and “our” refer to DRF CustomGiftEngrave. DRF CustomGiftEngrave offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use our services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or place of residence, or that you are the age of majority and have given us permission to allow any minor dependents to use this site under your responsibility.

You may not use our products or services for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws applicable to you, including copyright and intellectual property laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of these Terms may result in termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone where we have a lawful and reasonable basis to do so.

You understand that information you submit through the website, excluding payment information, may be transferred across various networks and may be adapted to technical requirements necessary for connecting networks, devices, or services.

Payment information is handled using appropriate security measures by the payment providers used through our store.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

Headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information provided on our website is accurate and up to date. However, we do not guarantee that all information on the website is always complete, accurate, or current.

The material on this site is provided for general information and should not necessarily be relied upon as the sole basis for making decisions without considering other relevant information.

This site may contain historical information. Historical information is not current and is provided for reference only.

We reserve the right to modify the contents of this website at any time. However, we are not obligated to update information on the website. You agree that it is your responsibility to check for changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time.

Where possible, we will communicate significant changes affecting existing orders or customers.

SECTION 5 – PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through our website. Products may be available in limited quantities and are subject to our applicable Return and Refund Policy.

We make reasonable efforts to display product images and colors as accurately as possible. However, the appearance of colors may vary depending on your device, monitor, or screen settings.

Product descriptions, availability, and pricing may change from time to time.

We reserve the right to discontinue products or services at any time.

Personalized and custom products are created according to the information, text, images, artwork, or instructions provided by the customer. Customers are responsible for ensuring that information supplied for personalization is accurate and that they have the necessary rights to use any images, artwork, logos, or other material they provide.

We may contact you if clarification or approval is required before beginning custom work.

Personalized products cannot be returned or exchanged except where required by applicable law or where the product is defective or incorrect due to an error on our part.

For further information, please see our Return and Refund Policy.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, pricing errors, product availability issues, or other circumstances affecting our ability to fulfil the order.

We may limit or cancel quantities purchased per person, household, or order where reasonably necessary.

If we make a change to or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store and to update your information when necessary.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services over which we do not have control.

Any third-party tools are provided subject to the terms and conditions of the providers of those tools.

Your use of optional third-party tools is at your own discretion and may be subject to additional terms provided by the relevant third party.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our Service may include materials from third parties.

Third-party links may direct you to websites that are not operated by us. We are not responsible for the content, accuracy, policies, products, or services provided by third-party websites.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you voluntarily submit comments, ideas, suggestions, reviews, proposals, or other materials to us, you agree that we may use them to improve our products, services, or website.

You are responsible for ensuring that any content you submit is lawful and does not infringe the rights of another person or business.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where necessary.

If an order is affected by an obvious pricing or information error, we may contact you before fulfilling the order.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose
  • To violate any applicable laws or regulations
  • To infringe or violate our intellectual property rights or the intellectual property rights of others
  • To transmit viruses, malware, or other harmful code
  • To collect or track the personal information of others without authorization
  • To interfere with or circumvent the security features of the website
  • To engage in fraudulent, abusive, or deceptive activity
  • To interfere with the normal operation of the website or Service

We reserve the right to terminate or restrict access to the Service if these prohibited uses are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, the website and Service are provided on an “as available” basis.

We make reasonable efforts to maintain the website and provide accurate information, but we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, DRF CustomGiftEngrave shall not be liable for indirect or consequential losses arising from the use of the website or Service, except where such liability cannot legally be excluded.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your violation of the rights of another person or business.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We may restrict or terminate your access to the Service where you breach these Terms or where otherwise permitted by law.

Any provisions that by their nature should continue after termination shall remain in effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted on this website, constitute the agreement between you and us regarding your use of the Service.

They supersede any prior agreements or communications concerning the use of the website, except where applicable law provides otherwise.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms from time to time.

Any changes will be posted on this page. It is your responsibility to review this page periodically.

Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

DRF CustomGiftEngrave

Email: info@customgiftengrave.com

Website: https://customgiftengrave.com/

Last updated: September 5, 2026