FAQ
How long does shipping take?
Orders are usually processed and shipped within 1 business day. Delivery within the Netherlands typically takes 1–3 business days.
During busy periods or for complex custom designs, processing may take slightly longer to ensure the highest engraving quality.
Can I return or exchange a personalized item?
Unfortunately, personalized products cannot be returned or exchanged, as they are made uniquely for you.
If there is any issue with your order, please contact us and we will be happy to help.
What if my item arrives damaged or incorrect?
If your item arrives damaged or if we made a mistake, please contact us within 24 hours of delivery with photos of the issue.
We will fix it as quickly as possible.
Can I pick up my order?
Yes, pickup is available by appointment. Please contact us to arrange a pickup time.
Do you ship internationally?
Yes, we ship worldwide. Delivery times depend on your location and shipping method.
Are your engravings durable?
Yes. All engravings are designed to be long lasting and resistant to daily wear.
Some products are finished with a protective coating for extra durability.
Can I personalize both sides of a product?
Yes, many products can be personalized on the front and back with text, photos, or artwork.
Available options are shown on each product page.
Can I add both text and a photo on the same side?
Yes, but we recommend keeping text and photos on separate sides for the best engraving quality and readability.
How does pricing work?
The base price includes the product. Additional personalization options may increase the final price.
All pricing is clearly shown on the product page before checkout.