RETURNS & REFUNDS

We want you to be happy with your purchase. If you're not satisfied with a non-personalized product, you can request a return within the applicable return period.

Returns

You have 7 days after receiving your order to let us know that you want to return it.

After notifying us, you have an additional 7 days to send the product back.

Returned products must be in their original, undamaged condition.

Return shipping costs are your responsibility.

Personalized Products

Personalized products cannot be returned or exchanged, as they are made specifically for you.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us as soon as possible by email or WhatsApp.

We'll work with you to find a suitable solution. If the issue was caused by a store error or defective product, we'll cover the necessary costs.

Exchanges

Exchanges are possible. Normally, the customer is responsible for return shipping and replacement shipping.

If an exchange is necessary because of a store error or defective product, we'll cover the costs.

Personalized products cannot be exchanged.

Refunds

Once your returned item has been received and inspected, your refund will be processed as soon as possible.

For complete terms and conditions, please see our Refund Policy.